Frequently Asked Questions

Check-in begins from 3:00 PM, while check-out is by 11:00 AM. Early check-in and late check-out are subject to availability.

Yes. Requests can be made before arrival or at reception, but approval depends on room availability.

Please present a valid photo ID or passport, your booking confirmation, and a payment card if required for incidentals.

Yes. Complimentary high-speed Wi-Fi is available in all rooms, suites, and most public areas of the hotel.

Baby cots are available on request, while extra beds may be arranged for selected room types and may incur additional charges.

Standard amenities include towels, bath essentials, a hairdryer, refreshments, and selected premium comforts depending on room category.

Yes. Secure on-site parking is available for hotel guests, subject to space availability during peak periods.

Airport transfer arrangements can be made through the concierge. Advance booking is recommended.

Yes. The hotel is well-connected by nearby MRT stations, buses, and point-to-point transport options.

Breakfast inclusion depends on your selected room package. Please refer to your booking confirmation for details.

Yes. Horizon Sands Bali offers on-site dining venues, lounge experiences, and selected in-room dining options during operating hours.

Cancellation terms vary by room type, package, and promotional rate. Please review your booking terms carefully before confirming.

Horizon Sands Bali maintains a non-smoking environment in guest rooms and most public areas. Designated smoking zones may be available.

Pet policies depend on room type and hotel arrangements. Guests should contact the hotel directly before arrival for confirmation.