Policies
A quick guide to booking, stays, and guest expectations at Azure Horizon Resort & Spa.
Check-in & Check-out
- Check-in begins at 3:00 PM; early check-in is subject to availability.
- Check-out is by 12:00 PM; late check-out may incur additional fees.
- A valid photo ID may be required at check-in.
Payment & Deposits
- Rates are quoted per room, per night (unless stated otherwise).
- A deposit or pre-authorisation may be taken to cover incidentals.
- Taxes and service charges (if applicable) will be displayed at checkout.
Cancellations & Changes
- Cancellation and amendment rules vary by rate type and will be shown before you confirm.
- No-shows may be charged for the first night (or the full stay depending on rate rules).
- For date changes, the new stay is subject to availability and updated pricing.
Guest Conduct
- Please respect quiet hours and keep noise to a minimum late at night.
- Parties and disruptive behaviour are not permitted.
- Damage to rooms or property may be charged to the guest.
Smoking & Vaping
- All rooms are non-smoking unless clearly designated otherwise.
- Cleaning fees may apply if smoking/vaping occurs in non-smoking areas.
Pets
- Pet policies vary by room type; please contact us before arrival for approval.
- Service animals are welcome.
Accessibility
- Wheelchair-friendly rooms are available and can be filtered in Rooms & Suites.
- If you have specific needs, contact us ahead of time so we can prepare your stay.
Privacy
- We only use submitted details to support your booking and your stay experience (demo project).
- For this assignment build, payment details are not processed by a real payment provider.
If you have questions about these policies, reach out via Contact.